Shipping Policy

Dispatch time

Order will be processed and dispatched within 1-2 days. You will receive a notification once your order has been shipped.

Delivery time

In most cases, parcel will be delivered within estimated time of arrival. However, the actual delivery date might be affected by flight arrangements, weather conditions or other external factors. Please refer to the tracking information for the most accurate delivery time.

Shipment tracking

Tracking number and link will be in shipment notification, you can trace the parcel anytime. If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact customer support within 7 days (from the date shipment undelivered).

Shipping carrier

In most cases, parcel will be shipped by e-Packet, however, if there is alternative shipping method which is more effective, we will choose the best shipping way according to the country you located in.

Loss of shipment

We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.

Change of delivery address/contact detail

Address/contact detail can be modified before parcel ship, please contact customer support to update a new delivery address/contact detail(Cannot guarantee successful modified). However if parcel has been shipped, all the information cannot be changed no matter in which circumstance, parcel also cannot be called back.

Logistics & Shipment & Delivery


8-13 days
Angola, Rwanda, South Africa, Tanzania

13-16 days
Egypt, Ghana, Kenya, Nigeria, Uganda

25-35 days
Algeria, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Côte d’Ivoire, Democratic Republic of the Congo, Djibouti, Eritrea, Ethiopia, French Southern Territories, Gabon, Gambia, Guinea, Liberia, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Réunion, Saint Helena, Senegal, Sierra Leone, Somalia, Sudan, Togo, Tunisia, Western Sahara, Zambia, Zimbabwe


1-2 days

3-5 days

5-8 days
Singapore, Thailand, Korea, Vietnam

6-10 days
Israel, Malaysia, Turkey, United Arab Emirates

8-14 days
Bahrain, Cyprus, Jordan, Kuwait, Lebanon, Pakistan, Philippines, Qatar, Saudi Arabia

25-35 days
Armenia, Azerbaijan, Bangladesh, Cambodia, Georgia, India, Indonesia, Iraq, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Myanmar, Oman, Sri Lanka, Uzbekistan, Yemen


6-10 days
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malt, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

8-12 days
Greece, Norway, Switzerland

25-35 days
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Russian Federation, San Marino, Serbia, Ukraine

North America

6-12 days
United States

8-15 days
Canada, Mexico

25-35 days
Anguilla, Antigua and Barbuda, Aruba, Bahamas, British Virgin Islands, Cayman Islands, Curaçao, Dominica, Dominican Republic, Grenada, Guadeloupe, Jamaica, Martinique, Puerto Rico, Saint Vincent and the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States Virgin Islands, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Bermuda, Greenland, Saint Pierre and Miquelon

South America

15-25 days

19-21 days
Chile, Colombia

25-35 days
Argentina, Bolivia, Bouvet Island, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia and the South Sandwich Islands, Suriname, Uruguay, Venezuela


5-10 days
Australia, New Zealand

25-35 days
American Samoa, Christmas Island, Cocos(Keeling) Islands, Cook Islands, Fiji, French Polynesia, Guam, Heard Island and McDonald Islands, Kiribati, Marshall Islands, Micronesia(Federated States of), New Caledonia, Niue, Norfolk Island, Palau, Pitcairn, Samoa, Tokelau, Tonga, Tuvalu, United States Minor Outlying Islands, Vanuatu, Wallis and Futuna Islands

Countries/regions that cannot be reached by logistics

Afghanistan, Aland Islands, Angola, Aruba, Ascension Island, Barbados, Bhutan, Brunei, Equatorial Guinea, Haiti, Lao PDR, Lesotho, Libya, Madagascar, Montserrat, Nauru, Nepal, Niger, Papua New Guinea, Palestine, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Sao Tome and Principe, Seychelles, Solomon Islands, South Sudan, Svalbard and Jan Mayen, Swaziland, Timor-Leste, Tristan da Cunha, Turkmenistan, Tajikistan, Caribbean Netherlands, Guinea-Bissau, Mauritius

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